Returns Policy
Company will honor returns to
its Returns Center for up to 15 days from the original shipment date during which time Merchant or Merchant's customer can
return a gift for any reason.
We do not allow returns on bulk orders---if you have a concerns about the
quality of a product, please order a sample prior to placing your bulk order.
Are there any
restocking fees?
No. We do not charge you to restock your gift. If another
company charges you a restocking fee for putting 'edible' goods back on their shelves, be very wary.
How do I handle a return for full credit?
All returns must be sent to "Returns Center, 9084
Marshall Court, Westminster, Colorado 80031" at your expense. Return the unused portion of the product with the original packing
slip within the specified time and receive a full refund of the product price.
How long does
it take to receive a Return credit?
A return credit for product cost (less shipping) will be issued within
15 days of receipt in the Returns Center to the credit card or PayPal Account used for the original purchase.
When might I be charged for a Return?
For Returns caused by delivery attempts to bad addresses,
that are refused by the recipient or that are undeliverable for any reason other than errors clearly attributed to Company,
there will be a $20.00 minimum charge per order deducted from the refund credit to be issued to Merchant.
What
about damaged products?
In order to handle claims of damage to an ingredient, container or other component
of a gift, National Gift has established a policy of issuing a rapid credit of up to 20% of the original product cost to Merchant.
In order to receive credit for a damaged product, Merchant must contact Company by email, fax or in writing within 10
days of the original shipment date of the order. Merchant may either request an immediate credit of up to 20% of the
product cost and receive credit within 2-3 business days, or may request full reimbursement of the product cost by requesting
that Company file a 'Damaged Goods Claim' with the shipping carrier. Company will reimburse Merchant upon receiving funds
from a successful claim and payment to Company from the shipping carrier.
